fine print

Terms of Use

Welcome and thank you for visiting saltandair.com. We have prepared the information below to ensure that your experience on our website is enjoyable. salt & air, LLC provides this site as a service to its customers. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Although you may “bookmark” a particular portion of saltandair.com and thereby bypass this agreement, your use of this site still binds you to the terms. Since salt & air may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us at admin@saltandair.com or (760)-642-2299.

Legal Information

This website is expressly owned and operated by salt & air, LLC. The mailing address for salt & air is P.O. Box 230356, Encinitas, CA 92023. Unless otherwise noted, all design and content featured on saltandair.com-including navigational buttons and images, artwork, graphics, photography, text, and the like-are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by salt & air, LLC. This website in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. The contents of our website and the website as a whole are intended solely for your personal, noncommercial use. Any use of our website and its content for purposes other than personal and noncommercial is prohibited without the prior written permission of salt & air. Do not reproduce, publish, display, modify, sell, or distribute any of the materials from salt & air. You may, however, download or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for your personal, noncommercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.

Limitation of Liability

Given the unpredictability of technology and the online environment, salt & air, LLC does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. salt & air shall not be liable for damages of any kind related to your use of or inability to access this website.

Warranty Disclaimer and Exclusion of Liability

salt & air, LLC makes every effort to review the safety of all our products. salt & air cannot be held liable for accidents involving a product purchased from our web site, which results in personal injury. salt & air makes no representation about the suitability of the products on this web site for any purpose. All products are provided “as is” without warranty of any kind, express or implied, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. Your use of this web site is at your own risk. salt & air shall not be held liable for any direct, indirect, punitive, incidental or consequential damages that arise out of or are in any way connected with the use of this web site or the materials in this web site or the performance of the products, whether based in contract, tort, strict liability or otherwise. crystals, stones, beads, symbols, lore, and other information on this site are for love and healing and should be used in the highest and best good as a complement to other therapies and not as a replacement for regular medical care or counseling. please consult your healthcare specialist for your particular needs. by using this site and associated materials you acknowledge and agree that you personally assume responsibility for how you choose to use this information.

Inaccuracies

We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on saltandair.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a salt & air product is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, salt & air shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. salt & air shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, salt & air shall issue a credit to your credit card account in the amount of the incorrect price.

Availability

At saltandair.com, we go out of our way to select the kind of distinctive merchandise for which the salt & air brand is recognized. Please understand that at times, our featured items are offered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. That means once an item is gone, while it may be restocked when available, it may possibly be gone for good and not appear on the website. When an item featured on saltandair.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Should you have any questions concerning the availability of a particular item, please contact us at admin@saltandair.com.

Product Information

While salt & air products displayed on the website may be available in SoulScape, our sister store, the two stores are independent of one another and no item is interchangeable for return or exchange between the two stores. Please also keep in mind, saltandair.com does not carry every item that you would find in SoulScape and vice versa. If salt & air products displayed on the website are available in the SoulScape store, the two stores may have different prices or promotional events at different times. Sale prices on the website are Internet-only specials and do not reflect the pricing of our SoulScape store and vice versa. The two stores operate entirely independent of one another. The prices displayed on the website are quoted in U.S. Dollars and are valid and effective only in the United States.

Pricing

All products are quoted in American dollars. Shipping and sales taxes, if applicable, will be added to your total purchase price. You are responsible for the payment of any shipping charges and sales taxes that apply to your order. International orders may be subject to import or customs duties. If applicable, the purchaser is responsible for the payment of any customs charges, duties and brokerage fees that may be levied.

Colors

We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.

Copyrights & Trademarks

This web site and the text and materials within it are © salt & air, LLC 2014. All rights reserved. The trademarks, service marks and logos used and displayed on the web site are registered and unregistered trademarks of salt & air, LLC. The name salt & air and the brandmark and/or logo may not be used in any way without prior written permission from salt & air, LLC.

Correspondence

Although we will make every effort to respond quickly to applicable email messages, salt & air is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. While we welcome your comments and feedback regarding saltandair.com, our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this website or any email connection. Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company through saltandair.com shall become and remain the property of salt & air. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.

Agreement

This agreement and terms of sale constitutes the entire agreement between you and salt & air, LLC with respect to this web site. No modification of this agreement shall be effective unless authorized in writing by salt & air.

Governing Law

You agree that these terms and conditions and your use of this site are governed by and interpreted in accordance with the laws of San Diego, California, United States and you consent to the exclusive jurisdiction and venue of the courts, tribunals, agencies and other dispute resolution organizations in San Diego, California, United States in all disputes (1) arising out of, relating to, or concerning this site and/or this agreement, (2) in which this web site and/or this agreement is an issue or a material fact, or (3) in which this web site and/or this agreement is referenced in a document filed in a court or other dispute resolution organization. Use of this web site is unauthorized in any jurisdiction that does not give full effect to all provisions of this agreement.

Indemnification

You agree to indemnify, defend, and hold harmless salt & air, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Dispute Resolution

In the event of any claim or dispute arising out of or in connection with this web site and/or these terms and conditions and/or any contract between you and salt & air, LLC you agree to engage in good faith with us in a process of mediation before commencing any arbitration or litigation. Any such mediation will take place in San Diego, California, United States.

privacy policy

Your Privacy

Thank you for shopping at saltandair.com. Ensuring the privacy and security of your personal information is very important to us. Our Privacy & Security Policy outlines the information we collect about you, how we use, disclose and otherwise manage this information and the choices you have to restrict our usage of this information.

Collected Information

We collect personal information when you purchase, order, return, or exchange products and services; sign up for email mailing list; purchase a gift card; visit or register on our website; tell a friend about one of our products or services; participate in a promotion or survey; or contact us with a comment, question or complaint.

Our Email List

We offer those who sign-up for our email list advanced notice of sales, new merchandise and other salt & air news. Email addresses are only used internally for the purpose of sending you these emails. We respect your privacy rights and will not sell or rent your email address to other companies without your consent. If you would like to unsubscribe from our email list, contact us as set out in the “Contact Us” section below. You may also click on the unsubscribe link at the bottom of our emails.

When you sign-up for our email list, we may also may collect optional information such as your name, postal code, and product interests. We use this personal information to tailor our email messages and to enhance our product and service offerings.

Gift Cards

When you purchase a gift card, we collect your name, billing address, the address for delivery, phone number, email address, credit card information, amount of the purchase, and a username and password. We use this information to process and fulfill your gift card order.

Optional Information

We may collect optional demographic and/or preference information. We use this information to tailor or improve our product and service offerings, as well as for internal marketing research purposes.

Tell A Friend

If you send an email to a friend through our website to tell them about one of our products or services, we collect you and your friend’s name and email address as well as any message you provide. We will not use you or your friend’s email information for any other purpose. Please only send emails to friends or family who would want to receive the message.

Promotions and Surveys

When you participate in a promotion or respond to one of our surveys, we may collect your name, address, phone number and email address. We use this information to administer your participation in the promotion and, for surveys, to contact you with follow-up questions.

Customer Service

When you contact one of our customer service representatives with a question, feedback or other comment, you may be asked for information that identifies you, such as your name, address and telephone number. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We also may use your feedback, suggestions and comments to monitor and/or improve our products or website.

Website Information Collected

You can visit saltandair.com without telling us who you are or providing us with any personal information. However, we collect the IP (Internet protocol) addresses of all our website visitors and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to monitor and improve our website.

We use cookies and similar technologies to collect product and purchase information from the pages you access or visit. Cookies are bits of information that are automatically stored on your computer so we can recognize you when you return. We use cookies to better understand your use of saltandair.com so that we may continue to refine and improve the website for our customers. If you do not wish to have cookies on your system, you can set your browser preferences to disable them. However, if you decide not to accept cookies, you may not be able to take advantage of all of the features on saltandair.com. The information collected through cookies may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience.

Secure Shopping

Sensitive personal information contained in orders placed on the Website are encrypted using 128-bit secure sockets layer (SSL) technology.* In order for SSL security to work, you must use an SSL enabled browser. *Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the Website cannot be guaranteed; (c) any such information and data may be viewed or tampered with in transit by a third party; and (d) WHEN YOU TRANSFER ANY INFORMATION TO US, YOU DO SO AT YOUR OWN RISK.

If you still have concerns about ordering electronically, feel free to call us at (760)-642-2299 and place your order over the phone. Have the applicable information such as style number, size, and color ready for each item you wish to order. You can also print your shopping basket page and either fax it to (760)-642-2309 or mail it to:

salt & air, LLC
Attn: Order Processing
1400 N. Coast Highway 101
Encinitas, CA 92024

Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.

* Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.

Third Party Links and Advertisements

Our website may provide links to third party websites. Except as provided herein, we will not provide any of your personal information to these third parties without your prior consent. salt & air provides links to third party websites as a convenience to the user. The inclusion of any link does not imply salt & air’s endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we recommend you read carefully. The privacy and security practices of websites linked to or from this web site are not covered by this Privacy Statement and we have no control over such websites and therefore have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose and otherwise treat your personal information.

We may also use third parties to serve salt & air advertisements on other websites. In order to measure the effectiveness of our advertisements, these companies may use tracer tags or web beacons to report certain information (but not your name, address, email address or telephone number) about your visits to saltandair.com and the websites which advertise and feature links to saltandair.com.

Social Media

We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on our website and on the third-party social networking websites, plug-ins and applications, and to provide you with other products or services you may request.

Information We Share

We may transfer (or otherwise make available) your personal information to other members of the salt & air, LLC family and other third parties who provide services on our behalf. We may use service providers to process data and online payments, deliver our products and services, host our website, send emails, run our promotions and surveys, help us better understand your use of saltandair.com and refine and improve the website.

All of our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable privacy laws. These companies are not authorized to use your information in any manner, other than in helping us to provide you with products and services or as otherwise required by applicable law. For information on the manner in which our service providers treat your personal information, please contact us as set out below.

Your personal information may be stored and processed in the United States by our affiliates and other third party service providers.

Secondary Marketing

We may obtain your permission to share your contact information with carefully selected marketing partners who may contact you by mail or email with offers about products and services that may be of interest to you. You will be able to remove your name from such marketing lists at any other time by contacting us at (760)-642-2299 or admin@saltandair.com. You may also click on the unsubscribe link at the bottom of our emails.

Legal

Please note that salt & air must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by US law. We may also disclose personal information to assist us in collecting a debt owed by you, or otherwise where necessary for the establishment, exercise or defense of legal claims.

Sale of Business

salt & air, LLC may transfer any information we have about you in the event of a merger with a third party or upon a sale or transfer of all or a portion of our business or assets to a third party acquirer.

Retention of Personal Information

We only keep your personal information as long as necessary for the purposes we collected it, or as otherwise required by law.

Security of Personal Information

Your privacy is important to us. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorized access, use, modification and disclosure of personal information in our custody and control. We have implemented measures in an effort to safeguard the personal information in our custody and control, including only providing access to personal information to employees and authorized service providers who require such information for the purposes described in this Privacy & Security Policy.

To provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.

Policy Changes

saltandair.com may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. We will treat your personal information in accordance with the Privacy & Security Policy in place at the time your information was collected.

Contact Us

Feel free to contact us with any questions about our Privacy & Security Policy or the manner in which we treat your personal information or to withdraw your name from an email or other marketing list.

If you wish to access or update the personal information we have about you, or to correct factual errors in our records, please contact us as set out below. To protect your privacy, we will take reasonable steps to help verify your identity before granting access or making corrections. You can also easily update your account information by logging on to saltandair.com and clicking my account.

Email:  admin@saltandair.com

Phone:  (760)-642-2299

Fax: (760)-642-2309

Mail:  salt & air, LLC
P.O. Box 230356
Encinitas, CA 92023

customer service

Phone and Fax Orders

If you do not wish to shop through our website, feel free to call (760)642-2299 and place your order over the phone. Have the applicable information such as item number, size, and color ready for each item you wish to order. You can also print your shopping basket page and fax your order to (760)-642-2309 or mail it to:

salt & air, LLC
Attn: Order Processing
1400 N. Coast Highway 101
Encinitas, CA 92024

Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.

Returns & Exchanges

We want you to be completely satisfied with your purchase. Most merchandise may be returned for a full refund (minus shipping costs) within 10 days of delivery for items purchased through our website. Product must be unused and in original packaging. Returns must be pre-authorized by contacting us at returns@saltandair.com.

Returns must be properly packed, original packaging is recommended, and sent at the customer’s expense to salt & air, ATTN: Returns, 1400 N. Coast Highway 101, Encinitas, CA 92024. Please include the original packing slip with your return. It is recommended that you insure your package, as we are not responsible for items that are lost or damaged in the mail. Once we receive the package, we will credit the original form of payment within five business days. Your banking institution may take additional time to process and post the transaction to your account once they have received this information. Items that arrive to salt & air damaged in any way will not be refunded.

* Examples of non-returnable items at salt & air are sale items, custom made, and special order items. These items cannot be returned, exchanged, or refunded. If you are unsure of whether or not an item can be returned, please email us at returns@saltandair.com.

Exchanges

To exchange an item, simply follow the return process and then place a new order. For inventory reasons, we do not currently offer straight exchanges.

Order Cancellation

Orders may only be canceled within 24 hours. Please email salt & air at admin@saltandair.com if you wish to cancel your order. After 24 hours the order has been processed and may already be in route to you and can no longer be cancelled. Sale items are an exception and cannot be canceled after the order is placed.

Damages / Defects

Claims for damaged or defective items must be filed within 3 business days of delivery. Please inspect your items immediately upon delivery. Any damages to packaging or products must be noted with the shipper at the time of delivery in order for us to process a damage claim. Keep all damaged packaging materials including the box in which the shipment arrived along with all inside contents. If packaging materials are not kept we cannot process a damage claim with the carrier.

Claims must be reported immediately emailing us at admin@saltandair.com. Please provide images of the damaged products. Claims received after 3 business days of delivery will not be processed.

For freight deliveries in particular, it is extremely important that you inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be concerned about damage, please write “PACKAGING DAMAGED/INSPECTION NEEDED” clearly on the delivery slip that you are asked to sign. Failure to note such damages or potential for damage with the shipper at the time of delivery will limit or completely prevent salt & air from processing a damage claim.

For damages on freight items please take photos of the packaging/product and send them to admin@saltandair.com within 48 hours. Failure to report damage promptly restricts and may completely prevent our ability to process your claim.

Warranties

All products are covered by the warranty policies of the their respective manufacturers. If you have questions about the warranty for a specific product, or if you have questions on how to make a warranty claim, please contact us at admin@saltandair.com.

Sales Tax

8.00% sales tax will be charged to orders billed within California.

Shipping Information

Most items are shipped USPS Priority Mail and take 1-3 days for delivery unless Priority Mail express is selected in which case they will arrive within 1 day of shipping. Shipping prices are based on the lowest possible flat rate container(s) in which your item(s) fit safely.

Most in-stock items ship within one 24 hour business day period of ordering; however, some orders may take up to 2 business days to process.

All items are shipped USPS Priority Mail and take 1-3 days for delivery unless Priority Mail express is selected in which case they will arrive within 1 day of shipping. Shipping prices are based on the lowest possible flat rate container(s) in which your item(s) fit safely.

Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. You will be alerted in either instance and will be provided an approximate date of shipment. Rest assured, any shipping delays will be communicated to you at the time of your order. Should any other unforeseen delay occur, you will be notified within 10 days of placing your order.

Please use the chart below to estimate the standard shipping & handling charge for your order.

Shipping and Handling Charges (subject to change based on USPS)

Priority Mail Small Flat Rate Envelope 10 x 6 = $5.75
Priority Mail Gift Card Flat Rate Envelope 10 x 7 = $5.75
Priority Mail Padded Flat Rate Envelope 12-1/2″ x 9-1/2″ = $6.10
Priority Mail Flat Rate Envelope 12.5 x 9.5 = $5.75
Priority Mail Small Flat Rate Box 8-5/8″ x 5-3/8″ x 1-5/8″ = $5.95
Priority Mail Medium Flat Rate Box 13-5/8″ x 11-7/8″ x 3-3/8″, or 11″ x 8-1/2″ x 5-1/2″ = $12.65
Priority Mail Large Flat Rate Box 23-11/16″ x 11-3/4″ x 3″ or 12″ x 12″ x 5-1/2 = $17.90

Priority Mail Express Padded Flat Rate Envelope 12-1/2″ x 9-1/2″ = $19.99
Priority Mail Legal Flat Rate Envelope 15″ x 9-1/2″ = $19.99
Priority Mail Express Flat Rate Envelope 12-1/2″ x 9-1/2″ = $19.99
Priority Mail Express Flat Rate Boxes 13-5/8″ x 11-7/8″ x 3-3/8″ or 11″ x 8-1/2″ x 5-1/2″ = $44.95

Recycling

Please note that salt & air strives to recycle as much as possible when shipping. This means that, when possible, orders arrive in a box that has been appropriated from a previous shipment and that packing materials such as bubble wrap, tissue, and popcorn have also been reused. We appreciate any effort that you too can make to reuse our shipping materials and/or recycle them.

Sales, Discounts and Special Offers

All sales or special offers are for a limited duration and may not be combined with any other offer including, but not limited to, combining free shipping offers or other discount coupons.

Any questions or comments may be sent to:

admin@saltandair.com

or

salt & air, LLC
Attention: Customer Service
P.O Box 230356
Encinitas, California  92023
United States

changes to terms & conditions

salt & air, LLC reserves the right to change or update these terms and conditions at any time by posting notice on this page. Your use of this web site following any such change will constitute your agreement to follow and be bound by the changed terms and conditions. For this reason, we encourage you to review these terms and conditions whenever you use this web site. Last updated May 26, 2015.

Any questions or comments may be sent to:

admin@saltandair.com

or

salt & air, LLC
Attention: Customer Service
P.O Box 230356
Encinitas, California  92023
United States