returns & customer service
Phone and Fax Orders
If you do not wish to shop through our website, feel free to call (760)642-2299 and place your order over the phone. Have the applicable information such as item number, size, and color ready for each item you wish to order. You can also print your shopping basket page and fax your order to (760)-642-2309 or mail it to:
salt & air, LLC
Attn: Order Processing
1400 N. Coast Highway 101
Encinitas, CA 92024
Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.
Returns & Exchanges
We want you to be completely satisfied with your purchase. Most merchandise may be returned for a full refund (minus shipping costs) within 10 days of delivery for items purchased through our website. Product must be unused and in original packaging. Returns must be pre-authorized by contacting us at returns@saltandair.com.
Returns must be properly packed, original packaging is recommended, and sent at the customer’s expense to salt & air, ATTN: Returns, 1400 N. Coast Highway 101, Encinitas, CA 92024. Please include the original packing slip with your return. It is recommended that you insure your package, as we are not responsible for items that are lost or damaged in the mail. Once we receive the package, we will credit the original form of payment within five business days. Your banking institution may take additional time to process and post the transaction to your account once they have received this information. Items that arrive to salt & air damaged in any way will not be refunded.
* Examples of non-returnable items at salt & air are sale items, custom made, and special order items. These items cannot be returned, exchanged, or refunded. If you are unsure of whether or not an item can be returned, please email us at returns@saltandair.com.
Exchanges
To exchange an item, simply follow the return process and then place a new order. For inventory reasons, we do not currently offer straight exchanges.
Order Cancellation
Orders may only be canceled within 24 hours. Please email salt & air at admin@saltandair.com if you wish to cancel your order. After 24 hours the order has been processed and may already be in route to you and can no longer be cancelled. Sale items are an exception and cannot be canceled after the order is placed.
Damages / Defects
Claims for damaged or defective items must be filed within 3 business days of delivery. Please inspect your items immediately upon delivery. Any damages to packaging or products must be noted with the shipper at the time of delivery in order for us to process a damage claim. Keep all damaged packaging materials including the box in which the shipment arrived along with all inside contents. If packaging materials are not kept we cannot process a damage claim with the carrier.
Claims must be reported immediately emailing us at admin@saltandair.com. Please provide images of the damaged products. Claims received after 3 business days of delivery will not be processed.
For freight deliveries in particular, it is extremely important that you inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be concerned about damage, please write “PACKAGING DAMAGED/INSPECTION NEEDED” clearly on the delivery slip that you are asked to sign. Failure to note such damages or potential for damage with the shipper at the time of delivery will limit or completely prevent salt & air from processing a damage claim.
For damages on freight items please take photos of the packaging/product and send them to admin@saltandair.com within 48 hours. Failure to report damage promptly restricts and may completely prevent our ability to process your claim.
Warranties
All products are covered by the warranty policies of the their respective manufacturers. If you have questions about the warranty for a specific product, or if you have questions on how to make a warranty claim, please contact us at admin@saltandair.com.
Sales Tax
8.00% sales tax will be charged to orders billed within California.
Shipping Information
Most items are shipped USPS Priority Mail and take 1-3 days for delivery unless Priority Mail express is selected in which case they will arrive within 1 day of shipping. Shipping prices are based on the lowest possible flat rate container(s) in which your item(s) fit safely.
Most in-stock items ship within one 24 hour business day period of ordering; however, some orders may take up to 2 business days to process.
All items are shipped USPS Priority Mail and take 1-3 days for delivery unless Priority Mail express is selected in which case they will arrive within 1 day of shipping. Shipping prices are based on the lowest possible flat rate container(s) in which your item(s) fit safely.
Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. You will be alerted in either instance and will be provided an approximate date of shipment. Rest assured, any shipping delays will be communicated to you at the time of your order. Should any other unforeseen delay occur, you will be notified within 10 days of placing your order.
Please use the chart below to estimate the standard shipping & handling charge for your order.
Shipping and Handling Charges (subject to change based on USPS)
Priority Mail Small Flat Rate Envelope 10 x 6 = $5.75
Priority Mail Gift Card Flat Rate Envelope 10 x 7 = $5.75
Priority Mail Padded Flat Rate Envelope 12-1/2″ x 9-1/2″ = $6.10
Priority Mail Flat Rate Envelope 12.5 x 9.5 = $5.75
Priority Mail Small Flat Rate Box 8-5/8″ x 5-3/8″ x 1-5/8″ = $5.95
Priority Mail Medium Flat Rate Box 13-5/8″ x 11-7/8″ x 3-3/8″, or 11″ x 8-1/2″ x 5-1/2″ = $12.65
Priority Mail Large Flat Rate Box 23-11/16″ x 11-3/4″ x 3″ or 12″ x 12″ x 5-1/2 = $17.90
Priority Mail Express Padded Flat Rate Envelope 12-1/2″ x 9-1/2″ = $19.99
Priority Mail Legal Flat Rate Envelope 15″ x 9-1/2″ = $19.99
Priority Mail Express Flat Rate Envelope 12-1/2″ x 9-1/2″ = $19.99
Priority Mail Express Flat Rate Boxes 13-5/8″ x 11-7/8″ x 3-3/8″ or 11″ x 8-1/2″ x 5-1/2″ = $44.95
Recycling
Please note that salt & air strives to recycle as much as possible when shipping. This means that, when possible, orders arrive in a box that has been appropriated from a previous shipment and that packing materials such as bubble wrap, tissue, and popcorn have also been reused. We appreciate any effort that you too can make to reuse our shipping materials and/or recycle them.
Sales, Discounts and Special Offers
All sales or special offers are for a limited duration and may not be combined with any other offer including, but not limited to, combining free shipping offers or other discount coupons.
Any questions or comments may be sent to:
admin@saltandair.com
or
salt & air, LLC
Attention: Customer Service
P.O Box 230356
Encinitas, California 92023
United States
disclaimer
please remember that crystals, stones, beads, symbols, lore, and other information on this site are for love and healing and should be used in the highest and best good as a complement to other therapies and not as a replacement for regular medical care or counseling. please consult your healthcare specialist for your particular needs.
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